Market Highlights:
Quality management software (QMS) allows organizations to keep track of costs related to operational activities, helps in the determination of quality policy and implementation through quality planning and control. Implementing quality management software helps organizations in meeting the customer requirements, which benefits in increasing customers and meeting organization’s requirements. QMS helps in manufacturing products compliance with regulations creating a way for expanding customer base with low operational costs.
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In the area of healthcare, quality management software is gaining momentum due to the increasing population and rising costs associated with healthcare. Healthcare adopted this technology to improve patient satisfaction and service. QMS helps in tracking patient’s progress and level of satisfaction which changes from time to time. The process of monitoring of patient health comprises of both objective and subjective means, which is helpful for improving their services. The retail industry is facing tremendous competition where customer satisfaction plays a major role. Improving supply chain, quality of goods & services are the major outcomes of QMS in retail. Sparta Systems, a provider of quality management software developed Trackwise9, which allows enterprises to take feedback from customers and help in analyzing the data and implement strategic ideas to increase customer base.
On the basis of solution type, the market for global quality management software is classified into audit management, complaint management, training management, CAPA management, document management and others. Audit management is a set of tools and techniques which helps in enabling whether the product meets the designed and specified criteria. It helps in organizing the workflow by simple collaboration process. Audit management involves the process of recruiting, training and running the auditing program. The audit management process comprises of internal auditing, external auditing and third-party auditing. The audit software can be accessed from anywhere irrespective of manufacturing plant which has increased the level of adoption among industries.
Regional Analysis:
North America leads the market for global quality management software market. Rising regulations on quality compliance, increasing focus of organizations towards customer satisfaction are driving the market in this region. Asia Pacific is expected to show strategic growth during the forecast period. Increase in usage of cloud-based applications among enterprises, increasing urbanization are the key factors that are driving the market in this region.
Some of the major players in global quality management software market are Pilgrim Quality Solutions, Inc. (U.S.), Sparta Systems, Inc. (U.S.), IQS, Inc. (U.S.), MasterControl, Inc. (U.S.), MetricStream, Inc. (U.S.), SAP SE (Germany), Plex Systems, Inc. (U.S.), Arena Solutions, Inc. (U.S.), Intelex Technologies, Inc.(Canada), QUMAS (U.S.), General Electric Company (U.S.), AssurX, Inc.(U.S.), IBM Corporation (U.S.), Autodesk Inc,(U.S.), Hewlett Packard Enterprise (U.S.) among others
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